CANCELATION POLICY

- All payments for pre paid sessions must be made 72 hours prior to the start of the group/ camp/ course to ensure correct coach to player ratios can be met and the session is viable. Any bookings cancelled before the 72 hour window will be due a credit or a refund in full. - In the case a participant cancels their own place, refunds will be subject to a 2.5% administration fee. - If in the event one or more sessions are called off due to weather, a refund will be available. - If a session has begun and has run for 15 minutes or more before the session has to be called off due to weather, no credit, make up session or refund will be due. - It is to the coaches judgement & discretion whether the session will go ahead in the event of ambiguous weather conditions. - The coach will always try and give notice of a minimum of one hour where possible if the session needs to be cancelled due to weather. - If the coach needs to cancel a session due to unforeseen circumstances unrelated to weather, a refund will be available. - If a player cannot attend a pre paid group session, through no fault of the coach, no make up session, credit or refund will be due. - it is at the discretion of the head coach as to whether a refund or credit will be due if a player can no longer attend regular sessions, after making a pre payment and inside of the 72 hour period previously mentioned. - In the event a session or camp day is unble to run due to numbers, the coach will provide a minimum of 72 hours' notice prior to the start. At which point a alternative session or day will be offered, or if an alternative can be provided a full refund will be available.

CONTACT DETAILS

• Ombersley Tennis Club

  Ombersley & Doverdale Tennis Club, School Bank, Ombersley, Droitwich, UK