Question 1

How often will a payment be taken?

Accepted Answer

Direct Debit payments will be collected once per month at the beginning of the month. Where the scheduled collection date falls on a weekend or public holiday, the payment will be taken on the next working day.

Question 2

How do I know my details are stored securely?

Accepted Answer

Encompass Coaching does not store any card or payment details directly; all payments are securely processed through GoCardless, and customers are fully protected under the Direct Debit Guarantee. For more information on the direct debit gurantee, please follow the link to their official site: Click here(https://gocardless.com/guides/posts/dd-guarantee-in-plain-english/#the-direct-debit-guarantee-in-plain-english)

Question 3

How are the monthly payments calculated?

Accepted Answer

- Payments are calculated based on the cost of your 1 hour weekly session (may vary depending on venue) spread across a 38 week rolling annual programme.

E.g. an hours weekly session charged at £8.50 times a 38 week programme would equal £323, spread over 12 months would be a payment of around £27 per month.

- If your session takes place on a Monday, the payment is based on a 36 week programme, to account for no sessions running on bank holidays.

Question 4

Will my direct debit subscription automatically roll on into the next billing cycle?

Accepted Answer

Yes, unless you cancel your subscription with us, we will continue to bill your card until instructed otherwise by you.

Question 5

Do I need to book my child on to the session separately after I have purchased my subscription(s)?

Accepted Answer

No, the admin team will book your child on to the sessions within 5 days, once your direct debit has been set up.

Question 6

How do I cancel my direct debit subscription?

Accepted Answer

By contacting Andy Woodyatt on a.woodyatt@encompasscoaching.co.uk (a.woodyatt@encompasscoaching.co.uk)to request a subscription cancellation.

Question 7

How much notice will I need to provide to cancel my monthly subscription?

Accepted Answer

You can cancel anytime, you may just owe a small balancing payment.

Question 8

When will my child's last session be if I chose to cancel my subscription?

Accepted Answer

Your child will be able to attend sessions up until you provide notice of cancellation.

Question 9

When cancelling my direct debit subscription will my balance be settled upon my final payment?

Accepted Answer

Potentially. However, due to the nature of the spread payment structure, you may be due a refund, or you may have a small remaining balance to settle when cancelling.

info@encompasscoaching.co.uk

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FAQ'S