Q. How often & when will my card be billed? 

 

A. We will bill your card once per month in line with the date you purchased your subscription. 

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Q. How do I know my details are stored securely?

 

 A. Encompass coaching does not store any card details directly. All billed card details are collected and stored by a third party payment processor called Adyen. For more information on the company, please follow the link to their official site: Click here

 

Q. How are the monthly payments calculated? 

 

A. It is calculated based on the cost of your weekly session across a 38 week rolling programme (Tuesday - Sunday) (36 weeks for all Monday sessions to account for bank holidays) - that total cost is then spread across 12 monthly payments.

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Q. What are the start & end dates for an annual billing cycle?

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A. From the date your subscription is purchased to exactly 12 months later.

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Q. Will my subscription automatically roll on into the next billing cycle? 

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A. Yes, unless you cancel your subscription with us, we will continue to bill your card until instructed otherwise by you. 

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Q. Do I need to do anything after I have purchased my subscription(s)?

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A. No, we will book you on to all the sessions, these sessions will then show within your app.

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Q. How do I cancel my subscription? 

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A. By emailing a.woodyatt@encompasscoaching.co.uk with a cancelation request.

 

Q. How much notice will I need to provide to cancel my monthly subscription? 

 

A. You will need to provide 1 months billing cycle notice to cancel your spread payment. For example if your subscription is taken on March 21st and you request to cancel on April 3rd, your final payment will be taken on April 21st. 

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Q. When will my last session be if i choose to cancel?

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A. After your final payment date, you will be entitled to 4 further sessions.

 

Q. When cancelling my subscription will my balance be settled upon my final payment? 

 

A. Potentially, but due to the nature of a spread payment, you may be due a refund or you may have a small remaining balance to settle. ​

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Q. Do weekly coaching sessions run in half terms and holidays? 

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A. No, the junior coaching programme will only run in term time. In the holidays we run tennis and multi sports camps as well as tennis development camps.