JUNIOR CLASS MONTHLY SUBSCRIPTION Q&A
Q. How often & when will my card be billed?
A. We will bill your card once per month on the 1st of the month.
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Q. How do I know my details are stored securely?
A. Encompass coaching does not store any card details directly. All billed card details are collected and stored by a third party payment processor called Adyen. For more information on the company, please follow the link to their official site: Click here
Q. How are the monthly payments calculated?
A. It is calculated based on the cost of your weekly session across a 38 week annual programme (Tuesday - Sunday) (36 weeks for all Monday sessions to account for bank holidays) - that total cost is then spread across 12 monthly payments.
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Q. What are the start & end dates for an annual billing cycle?
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A. From 1st September 2024 to August 31st 2025
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Q. Will my subscription automatically roll on into the next annual billing cycle?
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A. Yes, unless you cancel your subscription with us, we will continue to bill your card until instructed otherwise by you.
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Q. How do I cancel my subscription?
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A. by emailing a.woodyatt@encompasscoaching.co.uk with a cancelation request.
Q. How much notice will I need to provide to cancel my monthly subscription?
A. You will need to provide 1 months billing cycle notice to cancel your spread payment. For example if you were to cancel on March 15th, your final payment would be on April 1st & you would be paid up for all April sessions.
Q. When cancelling my subscription will my balance be settled upon my final payment?
A. Potentially, but due to the nature of a spread payment, you may be due a refund or you may have a small remaining balance to settle.
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Q. What are the term time dates covered in the spread payment?
A. Monday 9th September 2024 - Sunday 20th July 2025.
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Q. Do weekly coaching sessions run in half terms and holidays?
A. No, the junior coaching programme will only run in term time. In the holidays we run tennis and multi sports camps as well as tennis development camps.
